Privacy Policy

When you're making a reservation or setting up an account with us, we'll ask for things like:

• Your full name and preferred name (if different)
• Email address and phone number
• Mailing address and billing address
• Date of birth (for age verification and special occasions)
• Government-issued ID (sometimes required for check-in, especially international guests)
• Payment card details (we don't actually store full card numbers - more on that later)

We only ask for what's necessary to provide the service you're looking for. If you're just browsing? We collect way less.

To make your stay awesome, we keep track of:

• Booking dates, room preferences, and special requests
• Dietary restrictions or allergies (for our restaurant)
• Accessibility needs
• Activity bookings (spa appointments, guided expeditions, ski passes)
• Guest preferences (like pillow types, room temperature, or if you want extra towels)
• Loyalty program info if you're part of our returning guest program

This helps us remember what you liked for next time so we can make your return visit even better.

Like pretty much every website these days, we automatically collect some technical stuff:

• IP address and general location data
• Browser type and device information
• Pages you visit on our site and how long you hang out
• Referring website (how you found us)
• Time and date of your visits
• Cookie data (see our cookies section below)

This helps us figure out if our website's working properly and what parts people actually use.

When you reach out to us or leave feedback, we keep records of:

• Emails, phone calls, and chat messages
• Survey responses and reviews
• Social media interactions
• Any complaints or compliments (we learn from both!)

We save these conversations so we can follow up properly and improve our service based on what guests tell us.